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Customer Service and Call Center Average Salaries in Kenya 2026

How much money does a person working in Customer Service and Call Center make in Kenya?


Average Monthly Salary
106,000 KES
( 1.3M KES yearly)

LOW
39,300
KES AVERAGE
106,000
KES HIGH
219,000
KES
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Kenya typically earns around 106,000 KES. Salaries range from 39,300 KES (lowest average) to 219,000 KES (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Kenya exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative71,300 KES
Account Service Representative69,300 KES
Business Support Specialist100,000 KES
Call Center Advisor77,400 KES
Call Center Duty Manager104,000 KES
Call Center Manager183,000 KES
Call Center Manager191,000 KES
Call Center Quality Analyst110,000 KES
Call Center Representative55,800 KES
Call Center Representative58,900 KES
Call Center Scheduler65,500 KES
Call Center Scheduling Manager95,900 KES
Call Center Supervisor78,300 KES
Call Center Team Leader99,200 KES
Call Center Technology Specialist116,000 KES
Chatbot Copywriter97,000 KES
Chatbot Deployment Specialist107,000 KES
Chatbot Marketing Specialist135,000 KES
Chief Customer Experience and Success Officer225,000 KES
Client Engagement Specialest105,000 KES
Client Executive79,200 KES
Client Liaison Officer57,100 KES
Client Relations Manager206,000 KES
Client Relationship Executive185,000 KES
Client Relationship Manager205,000 KES
Client Service Analyst120,000 KES
Client Service Representative59,600 KES
Client Strategy Specialist124,000 KES
Contracts Specialist96,500 KES
Customer Care Officer59,200 KES
Customer Care Representative54,500 KES
Customer Center Supervisor68,000 KES
Customer Experience Analyst74,700 KES
Customer Experience Manager202,000 KES
Customer Experience Specialist121,000 KES
Customer Feedback and Insights Analyst133,000 KES
Customer Fulfillment Specialist112,000 KES
Customer Insights Analyst119,000 KES
Customer Journey Analyst156,000 KES
Customer Problem Manager121,000 KES
Customer Relations Manager200,000 KES
Customer Relations Specialist119,000 KES
Customer Relationship Management Implementation Consultant192,000 KES
Customer Retention Specialist177,000 KES
Customer Sales Representative56,100 KES
Customer Sales Support58,900 KES
Customer Service Administration71,100 KES
Customer Service Advisor127,000 KES
Customer Service Agent57,900 KES
Customer Service Associate58,200 KES
Customer Service Coordinator70,300 KES
Customer Service Country Manager237,000 KES
Customer Service Executive132,000 KES
Customer Service Manager201,000 KES
Customer Service Manager209,000 KES
Customer Service Officer54,100 KES
Customer Service Operations Manager223,000 KES
Customer Service Quality Assurance Analyst180,000 KES
Customer Service Representative56,400 KES
Customer Service Sales Support52,000 KES
Customer Service Specialist54,700 KES
Customer Service Supervisor87,800 KES
Customer Service Team Leader128,000 KES
Customer Service Trainer106,000 KES
Customer Service Working Supervisor95,200 KES
Customer Solutions Representative125,000 KES
Customer Success Manager197,000 KES
Customer Success Specialist123,000 KES
Customer Support Agent56,600 KES
Dispute Resolution Specialist103,000 KES
Field Service Representative62,200 KES
Guest Relations Officer46,000 KES
Guest Service Agent44,700 KES
Inbound Call Center Representative58,400 KES
Inbound Sales Representative54,600 KES
Internet Banking Supervisor182,000 KES
Lead Administrator123,000 KES
Live Chat Agent65,300 KES
Logistics Coordinator61,800 KES
Onboarding Specialist128,000 KES
Operations Support Manager174,000 KES
Real Time Analyst114,000 KES
Regional Account Manager190,000 KES
Remote Customer Service Representative81,200 KES
Remote Customer Support Agent82,100 KES
Service Administrator87,300 KES
Service Delivery Manager192,000 KES
Service Writer47,900 KES
Social Media Customer Support Specialist118,000 KES
Sourcing Assistant40,000 KES
Telephone Operator42,500 KES
User Experience Researcher130,000 KES
Vendor Administration Specialist73,100 KES
Voice Of The Customer Analyst113,000 KES
Workforce Manager122,000 KES

Customer Service and Call Center Jobs Pay Scale and Salaries in Kenya

Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.

  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Kenya range from 39,300 KES (starting average salary) to 219,000 KES (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 94,200 KES, implying that half of the workforce in Kenya earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Kenya earn less than 72,600 KES, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 115,000 KES, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Kenya. The analysis revealed that roughly 65% of all reported salaries fell within the range of 52,600 KES to 91,200 KES. Approximately 20% of salaries were below the 52,600 KES mark, while 10% ranged from 91,200 KES to 109,000 KES. Only 5% of individuals earned a gross salary of 109,000 KES or higher.